Processing time
Ready-to-order items normally leave our workshop within 3–7 business days after payment and address review. Made-to-order, personalized and wholesale work has a separate production schedule confirmed before payment. Business days exclude weekends and public holidays.
Shipping cost
Qualifying website orders of US$59 or more receive free worldwide standard shipping unless the product page or checkout states otherwise. For smaller orders or special delivery requests, the available shipping charge is confirmed before dispatch.
Estimated delivery
International standard delivery commonly takes 7–20 business days after dispatch. This is an estimate, not a guaranteed arrival date. Remote destinations, peak seasons, customs inspections, weather and carrier disruptions may require more time.
Tracking
When tracking is available, we send the tracking details to the email or contact method supplied with the order. Tracking updates can take several days to appear after a parcel is handed to the carrier.
Customs, duties and taxes
Import duties, taxes, brokerage fees and local charges are not included unless we state otherwise in writing. The recipient is responsible for these charges and for providing any information requested by local customs authorities.
Delivery address
Please provide a complete and accurate delivery address, telephone number and recipient name. Email mary@knotandpixels.com immediately if a correction is needed. We cannot guarantee an address change after dispatch, and additional carrier charges caused by an incorrect address may be the buyer's responsibility.
Delayed, lost or returned parcels
If tracking has not updated for 10 business days or the parcel has passed the estimated delivery window, contact us. We will work with the carrier to investigate. If a parcel is returned because delivery was refused, customs charges were not paid or the address was incorrect, we will contact you about reshipping costs or any refund available after the parcel is received back.